Canada Post Issues

Cilantro · January 15th, 2009, 00:35

So in late November, I ordered the Milspex G36K conversion kit from eHobbyAsia, fully expecting to be the first person (to my knowledge, at least) to receive one and review it for you guys. As December rolls out, still no package or letter from the CBSA, so I contact eHobby and they give me the tracking number, I put it in and it reads: "International item arrived in Canada and will be reviewed by Customs." Last week rolls around and I figure it's been too bloody long, so I call the CBSA and they tell me that they can't track a package and the Canada Post puts that message up for "all international parcels" and that I should contact CP. I contact CP and they say that I need to get the sender to put a trace on the package because it's been "too long" and that I can't do it despite it being a package for me.

Basically, I'm wondering if anyone else has had this problem and what I should do about it. My options are either bug eHobby to trace and risk being flagged as a "bad customer", complain to PayPal for money back, even though it isn't eHobby's fault, or get a refund and get over it. Any help would be appreciated. Thanks guys.

BloodSport · January 15th, 2009, 00:45

Thats normal, their contract (cp that is) is with the sender not you. For a late delivery/loss of shipment, a trace/claim needs to be started by the sender.

Drake · January 15th, 2009, 01:00

I suggest you contact eHobby and explain the situation. They're very nice to deal with, and I'm sure they can initiate the trace for you.

Not too long ago, after a long delay I received a horribly mangled package (with damaged content + lost bits) -- the package was ripped and a portion of the packaging looked BURNED. Dunno wtf happened to it. It was in one of those Canada Post "Oh snap!" plastic bags. Totally wasn't eHobby's fault. But upon contacting them with a picture of what I'd received, they proceeded to make things right.

I've always had good service from them, but that totally earned them a spot among the very best in my book.

pusangani · January 15th, 2009, 01:09

Im in the same boat for some parts I ordered from ebaybanned, item was arrived in Canada Dec. 10th or something and still nothing, was told to have the sender initiate a trace as well

Dao · January 15th, 2009, 02:31

Had the same problem few months ago with a Serpa holster I had ordered from the US.
Package never made it here (nor any letter from CBSA), and the "International item arrived in Canada and will be reviewed by Customs" was there up until last month, and now when I enter the tracking number it gives me a message "Please call Customer Service at 1 888 550-6333 for assistance with this item", but as stated CP will only answer to the sender.
I ended up getting a refund and seller said they lost/misplaced the item, and is still waiting for them.

Now the most recent issue I'm having with Canada Post is a pair of gloves I shipped out to Ontario on Dec 30 (via Expedited), which was estimated to get there on Jan 7, but up to now the only info on Canada post tracking system is that the item was accepted at the Post Office in Edmonton, so called them up, and they said they will investigate and get back to me in 5 business day.

arcanuck · February 6th, 2009, 16:58

Been there, they are slack. They lost a $520 money order in September then they say they cannot find or refund it for a new one? Then it appears in Dec. How magical.

warbird · February 6th, 2009, 17:31

Quote:

Originally Posted by Omega!

fully expecting to be the first person (to my knowledge, at least) to receive one and review it for you guys.

http://www.airsoftcanada.com/showthread.php?t=73538

stokes · February 6th, 2009, 18:53

My item has been in customs since January 11 still waiting...

I bet they steal the packages they open up. Those mother*******, there is no way it takes over 1 month for them to inspect something.

A couple of more days and I will contact the the sender again.

jtjcheng · February 6th, 2009, 19:30

Same here...stokes

My stuff took only two days to arrive Canada on Jan 26 from Hong Kong, and it's still in customs...

I wonder why Canadian systems are always so slow when compared to Asia...

HeadlessChicken · February 6th, 2009, 20:43

I just had the same issue also buying off EHobby. It was a hand guard for my CA36, ordered Dec 18, at the boarder 3 days later, was at the boarder for just over a month, got notice on my door that CP attempted a delivery when no one was home. I went through the same channels also, contacted CBSA who told me to get a hold of CP who told me to get the sender to open open a case on a possibly missing item. Picked up the item yesterday, it was obviously opened, but nothing missing.

stokes · February 7th, 2009, 00:05

Did you get the sender to open up a case for the missing item?

Amos · February 7th, 2009, 00:21

... Seems the moral of the story here is don't order airsoft parts from overseas during the christmas season lol.

To OP: Call Canada post and ask about it

Lisa · February 7th, 2009, 03:57

Sadly my policy of not using canpost would not have saved you here.

arcanuck · February 7th, 2009, 11:32

Quote:

Originally Posted by Lisa

Sadly my policy of not using canpost would not have saved you here.

I'm thinking of going Purolator all the way

Cilantro · February 7th, 2009, 12:52

So, the issue was resolved yesterday when I found a package in my mailbox!! It took two months, with no word from the CBSA or CP, but it came..... I'm glad this is all over with, and I'm really happy they didn't decide to tax it, because that would have just been the icing on the cake :P

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January 15th, 2009, 00:35	#1
Cilantro formerly Omega! Trader rating Join Date: Oct 2005 Location: Ottawa	Canada Post Issues So in late November, I ordered the Milspex G36K conversion kit from eHobbyAsia, fully expecting to be the first person (to my knowledge, at least) to receive one and review it for you guys. As December rolls out, still no package or letter from the CBSA, so I contact eHobby and they give me the tracking number, I put it in and it reads: "International item arrived in Canada and will be reviewed by Customs." Last week rolls around and I figure it's been too bloody long, so I call the CBSA and they tell me that they can't track a package and the Canada Post puts that message up for "all international parcels" and that I should contact CP. I contact CP and they say that I need to get the sender to put a trace on the package because it's been "too long" and that I can't do it despite it being a package for me. Basically, I'm wondering if anyone else has had this problem and what I should do about it. My options are either bug eHobby to trace and risk being flagged as a "bad customer", complain to PayPal for money back, even though it isn't eHobby's fault, or get a refund and get over it. Any help would be appreciated. Thanks guys. __________________ "History shall be kind to me, for I intend to write it." - Sir Winston Churchill

January 15th, 2009, 00:45	#2
BloodSport Traveling Man Trader rating Join Date: Aug 2001 Location: Moose Jaw, Saskatchewan	Thats normal, their contract (cp that is) is with the sender not you. For a late delivery/loss of shipment, a trace/claim needs to be started by the sender. __________________ Saskatchewan Age Verifier! Contact for more Info.

January 15th, 2009, 01:00	#3
Drake E-01 Trader rating Join Date: Dec 2001 Location: Montreal, QC	I suggest you contact eHobby and explain the situation. They're very nice to deal with, and I'm sure they can initiate the trace for you. Not too long ago, after a long delay I received a horribly mangled package (with damaged content + lost bits) -- the package was ripped and a portion of the packaging looked BURNED. Dunno wtf happened to it. It was in one of those Canada Post "Oh snap!" plastic bags. Totally wasn't eHobby's fault. But upon contacting them with a picture of what I'd received, they proceeded to make things right. I've always had good service from them, but that totally earned them a spot among the very best in my book. __________________

January 15th, 2009, 01:09	#4
pusangani Official ASC "Dumb Ass" Trader rating Join Date: Jan 2008 Location: Scarbrah, Ontario	Im in the same boat for some parts I ordered from ebaybanned, item was arrived in Canada Dec. 10th or something and still nothing, was told to have the sender initiate a trace as well

January 15th, 2009, 02:31	#5
Dao Trader rating Join Date: Feb 2007 Location: Edmonton, AB	Had the same problem few months ago with a Serpa holster I had ordered from the US. Package never made it here (nor any letter from CBSA), and the "International item arrived in Canada and will be reviewed by Customs" was there up until last month, and now when I enter the tracking number it gives me a message "Please call Customer Service at 1 888 550-6333 for assistance with this item", but as stated CP will only answer to the sender. I ended up getting a refund and seller said they lost/misplaced the item, and is still waiting for them. Now the most recent issue I'm having with Canada Post is a pair of gloves I shipped out to Ontario on Dec 30 (via Expedited), which was estimated to get there on Jan 7, but up to now the only info on Canada post tracking system is that the item was accepted at the Post Office in Edmonton, so called them up, and they said they will investigate and get back to me in 5 business day. __________________ "Certainly there is no hunting like the hunting of man, and those who have hunted armed men long enough and like it, never really care for anything else thereafter." - Ernest Hemingway Last edited by Dao; January 15th, 2009 at 02:49..

February 6th, 2009, 16:58	#6
arcanuck Trader rating Join Date: Sep 2008 Location: Bilingual People's Republic of Neu Braunsweig	Been there, they are slack. They lost a $520 money order in September then they say they cannot find or refund it for a new one? Then it appears in Dec. How magical.

February 6th, 2009, 18:53	#8
stokes Trader rating Join Date: Dec 2005 Location: Toronto	My item has been in customs since January 11 still waiting... I bet they steal the packages they open up. Those mother******, there is no way it takes over 1 month for them to inspect something. A couple of more days and I will contact the the sender again. Last edited by stokes; February 6th, 2009 at 19:02..*

February 6th, 2009, 19:30	#9
jtjcheng Trader rating Join Date: Sep 2007 Location: Vancouver, B.C.	Same here...stokes My stuff took only two days to arrive Canada on Jan 26 from Hong Kong, and it's still in customs... I wonder why Canadian systems are always so slow when compared to Asia... __________________ Velocity, Distance, Acceleration, Time... A gun has them all...

February 6th, 2009, 20:43	#10
HeadlessChicken Trader rating Join Date: Oct 2008 Location: Toronto, Ontario, Canada	I just had the same issue also buying off EHobby. It was a hand guard for my CA36, ordered Dec 18, at the boarder 3 days later, was at the boarder for just over a month, got notice on my door that CP attempted a delivery when no one was home. I went through the same channels also, contacted CBSA who told me to get a hold of CP who told me to get the sender to open open a case on a possibly missing item. Picked up the item yesterday, it was obviously opened, but nothing missing. __________________ "Hey I'm the first one to say its a great country but its a straaaaange culture. This is a place where gun store owners are given a list of stolen credit cards but not a list of CRIMINALS and MANIACS. And now they're thinking of banning toy guns...AND THEY'RE GONNA KEEP THE F**KING REAL ONES!" -George Carlin 1937 - 2008 (RIP buddy)

February 7th, 2009, 00:05	#11
stokes Trader rating Join Date: Dec 2005 Location: Toronto	Did you get the sender to open up a case for the missing item?

February 7th, 2009, 00:21	#12
Amos Trader rating Join Date: Aug 2006 Location: Japan	... Seems the moral of the story here is don't order airsoft parts from overseas during the christmas season lol. To OP: Call Canada post and ask about it __________________ Custom Builds: FA3674U Krinkov G3SD6

February 7th, 2009, 03:57	#13
Lisa Looking for form T-whatev Trader rating Join Date: Jun 2004 Location: Trenton	Sadly my policy of not using canpost would not have saved you here. __________________ May you live in interesting times. ASCMART, your smart choice

February 7th, 2009, 12:52	#15
Cilantro formerly Omega! Trader rating Join Date: Oct 2005 Location: Ottawa	So, the issue was resolved yesterday when I found a package in my mailbox!! It took two months, with no word from the CBSA or CP, but it came..... I'm glad this is all over with, and I'm really happy they didn't decide to tax it, because that would have just been the icing on the cake :P __________________ "History shall be kind to me, for I intend to write it." - Sir Winston Churchill

Canada Post Issues

General