Review - Shootsoft.ca

[Syn]

It is important to inform other potential buyers of any "issues" they had with a buyer.

Keep in mind no seller is going to have 100% positive all the time. Think of how many Best buys, futureshops, etc have perfectly satisfied customers all the time. Impossible, I'm sure they have at least one dissatisfied customer every few hours. So this one incident would not keep me from buying from shootsoft with confidence.



From the facts:
Drache Received wrong item (unclear if Drache was told by Shootsoft what method they want the gun shipped back by before he sent it back).
Paid for express shipping and was not given express shipping.

I'll have to side with Drache.

In an effort to learn from this,

Shootsoft needs to inform buyers how they want their item shipped back to them, and who should pay for this cost. This needs to be clearly written as part of the buying contract on the website before the user buys a gun. This would help avoid or decrease the chance of dissatisfied customer.



Drache, it might have been better to have created a thread but not used Shootsoft named until much later in the thread and/or after mods asked for it to resolve dispute.

One last thing in general (I learned the hard way), always try to communicate professionally and politely during business, because your words might just show up on a forum thread and make you look bad.

[Crunchmeister]

Originally Posted by Syn

From the facts:
Drache Received wrong item (unclear if Drache was told by Shootsoft what method they want the gun shipped back by before he sent it back).

Paid for express shipping and was not given express shipping.

I'll have to side with Drache.

Exactly the point. In this situation, seeing as how the publicly PMs posted are not contested for their accuracy, I have to side with Drache too. He was charged a pretty ridiculous shipping fee in the first place for Xpresspost in order to receive the package quickly. Shootsoft messed up on the initial order, and that happens at times. I don't hold them at fault for that in the slightest. However, the replacement package was not shipped out promptly as promised (actually, was not shipped at all when he was told it HAD been shipped), and not sent Xpresspost. So basically, Drache paid for a service he did not receive, and has the right to a refund for the different he paid.

Shootsoft made an error in the initial order, which they freely admit to (damaged gun isnot even an issue here). They should be held responsible for error and eat the FULL cost of shipping the item back AND resending the correct item at their expense using the same shipping method Drache originally paid for. And the replacement item should have been shipped promptly, as it should have been considered an outstanding order and taken priority over any new orders received. Bullshit on the 20 day shipping that it "normally" takes. The original terms of the sale didn't state 20 days, therefore bringing that up as a defense for slow service is a moot point. End of story. There's no room for interpretation here. This is what good customer service should be.

The rather terse message Drache received in reply to his reasonable request was uncalled for, quite rude, and to me, showed poor business ethics. "We screwed up, we're refunding your return shipping, but sending the replacement via a slower, cheaper method at our convenience..." is not an acceptable resolution of this. As far as I'm concerned, Shootsoft owes Drache $20 and an apology.

And I see that the bandwagon defenders are always jumping into positive review threads adding their good experiences, but are the first to condemn someone for posting a review of a negative experience. How does that make for a fair review of any product or seller? You openly agree that any positive feedback can be posted, but don't agree that negative experiences should be shared. That doesn't make for a very useful review system. And conversely, there are shitloads of people who've had great experiences with buyairsoft.ca, yet, since they sell clearsoft, everyone pipes in on bad reviews of their store, and outright ignore any positive experiences people had. Sounds like people are a little biased and don't like people sharing experiences that are contradictory to either their own experience or beliefs.

[Ronan]

Yupp it comes down to Drache paying for expresspost and the item was shipped via regular post (which is also against CP rules).

Drache ask for a refund and was told no.

Seller is at fault, end of story. Now it's up to Drache and LeGros to work it out.

G/L Drache, LeGros is a nice guy, it should work out for the better.

[Ktown Militia]

Wow, this thread has been like a frickin roller coaster! It was simply a review taken wrong and blown way out of proportion. people have a right on this site to express their experience with airsoft retailers. I hope this gets sorted out soon so I dont have to keep seeing it on the new posts.

[Brian McIlmoyle]

Originally Posted by Ronan

Seller is at fault, end of story. Now it's up to Drache and LeGros to work it out.

.

Exactly .... none of this was necessary...

I'm not defending anyone... there is a conflict here... that should have been resolved between them.

What incentive does either party have now to change their position now that this has errupted to a public dispute.

Neither can budge without loss of face. So neither will... now its just a big scab that we all get to pick at.

[bruce]

#1. Shootsoft made a mistake with the shipping and should have refunded the difference paid by Drache.

#2. Drache decided by himself to send the gun back by Xpresspost to avoid further delays for him to received the correct gun. Drache should be responible for the extra cost of Xpresspost shipping if Shootsoft did not ok this.

In the end, mistakes were made. Shootsoft should have another written store policy of using regular shipping for customers to use if they want to return something. And Yes, propper communication goes a long way to avoid mishaps.

[Crunchmeister]

And look at it this way - A business can a great track record for products and delivering the correct products on time. But if they even screw over one customer out of hundreds, it raises questions about their ethics, regardless of the great service everyone else has received. And to me, that one case of screwing over a customer speaks a lot louder than the tons of transactions that went smoothly. Again, I'm not saying that Shootsoft has screwed anyone here. Again, I'm just making a generalization.

Now, let's take this review system in as slightly different context. Let's take the ebay feedback system as an example. I'm sure no one here who shops on ebay does so without first checking the seller's feedback rating.

Let's say tomorrow, ebay were to take away the ability to leave anything but positive feedback on a seller, and remove everyone's negative and neutral feedback. How exactly is one supposed to gauge someone's reputation by that? Sure, the person may have 500 positives from the deals that went down well, but how does anyone know that there weren't another 100 transactions where the buyer got burned? That's the same purpose for these review threads, and I think people SHOULD post any negative reviews as well so that we can get a balanced view of how a seller performs. Posting nothing but good review and putting down the people who post legitimate negative ones serves no useful purpose.

And I'll agree with Brian that it did get a bit out of hand and it's now a nasty public situation that should have been resolved in private instead. I'm still siding with Drache on the terms of the deal though.

[Drache]

I never wanted people to take sides and Brian's trolling certainly doesn't help matters since it has nothing to do with what happened.

Christian was acting very nice and helpful through the entire thing and yes I got tired of being slung around saying it was shipped, no tracking number, and then finding out it wasnt shipped until after I lodged a complaint and find out they shipped it $30 cheaper than what I paid for.

Now maybe Christian was having a bad week, that I can understand, I've been there lots. But a simple admit of being wrong and only a $30 refund would have cleared everything up and I still would have left good feedback for them!

Hell at this point and time just a simple apology from LeGros for simple mistakes made would be enough.

[amano999]

So wait I am confused. There was allot of reading in this thread :P

So do you have the correct AEG now?

[Crunchmeister]

Best I can tell from the chonology of events, he hasn't yet received the correct product. He was told it was shipped Xpresspost and it wasn't. Therefore he's still waiting to receive it.

[Drache]

Originally Posted by amano999

So wait I am confused. There was allot of reading in this thread :P

So do you have the correct AEG now?

Supposedly the correct AEG was shipping May 30th but it wont arrive until the 9th of June.

I dont really care it was shipped late and I dont care that I originally paid $70 in Shipping charges!

I cared about being lied to and not getting a refund for money owed!

[Ronan]

Originally Posted by m102404

McGuyver nails 95% of it in one post. Add in the "Gun Buyers' Blues" thread and it pretty much sums thing up.

No disrespect meant to any specific individual, but I think the "buyers" should stop kidding themselves and thinking that they're going to get store-front service from an individual (or an extremely small number of individuals) who's decided to do this.

I haven't been around all that long, but I think that I've seen at least 2, maybe 3, rounds of "sellers" pop up...get overwhelmed and/or overextended and/or sick of the buyers...and fold up, usually with plenty bad feelings and unsettled transactions in their wake.

The "buyers" are willing to pay 300-500% markup for low end clones. Honestly what do you expect? Some better models might be 200-400% markup but at least you know what you're getting.

If a single "new buyer" reads this, then this thread may have a tiny sliver of use...
ATTENTION BUYER:
When considering the purchase of a new OR used AEG, try it out, handle it, get the history of it before you put money down. You are not only protecting yourself.....


Ahhh f*ck it...what's the point!

Hmm sorry but if we 'tolerate' shitty business practice it will only hurt us at the end.

[Crunchmeister]

Originally Posted by Ronan

Hmm sorry but if we 'tolerate' shitty business practice it will only hurt us at the end.

Agreed. I pretty much had a new one torn because I posted in a 007 thread that I'd tried for months to get in touch with Ken about buying a gun - email (both addresses), phone messages, and fax. Got no replies from any of them. Despite there being shitloads of people in that same thread complaining about non-delivered products, lack of communication, money oweing, etc, the 007 supporters were there in droves putting down the people with legitimate complaints, dismissing the complaints we had because Ken is a "nice guy" and "wouldn't do that to people". Well, despite their positive business experiences or knowing him personally, he DID to that to a fuckload of people too. Yet, everyone was villanizing the people for lodging legitimate complaints about service (or lack thereof). And I see the same thing in this thread.

[Ronan]

Originally Posted by Crunchmeister

Agreed. I pretty much had a new one torn because I posted in a 007 thread that I'd tried for months to get in touch with Ken about buying a gun - email (both addresses), phone messages, and fax. Got no replies from any of them. Despite there being shitloads of people in that same thread complaining about non-delivered products, lack of communication, money oweing, etc, the 007 supporters were there in droves putting down the people with legitimate complaints, dismissing the complaints we had because Ken is a "nice guy" and "wouldn't do that to people". Well, despite their positive business experiences or knowing him personally, he DID to that to a fuckload of people too. Yet, everyone was villanizing the people for lodging legitimate complaints about service (or lack thereof). And I see the same thing in this thread.

Exactly, business is business, dismissing bad business practice because his the only store, a nice guy or you know his grandmother is not a good reason. Now I'm not suggesting picking up the torches and all, but good business practice can only reflect as positive on the business and employee's. Being treated like shit is not appreciated when your dishing out X amount of money for a product.

Let it be buying a box of Kleenex at the local convenient store, airsoft guns or a new car, is the business has bad business practices (for example being rude), they can go f*ck them self and ill take my money elsewhere OR nowhere. If your really that desperate and want X product and HAVE to deal with bad business practice, ok it happens, good luck and feel free to tell the world about your bad/good experience with w/e business!

[m102404]

I didn't say tolerate it...I was heading towards it's the buyers responsibility to inform themselves as much as they need to before purchasing.

My last purchase ended up over 1K. I probably bugged the shit out of the seller before I put a dime down (PM's and phone calls on the other hand relatively free or at least, proportionately to the amount of the purchase, insignificant). If the seller can put up with my questions, confirmations and can communicate crystal clearly...they're only half way there. The other half comes from references. References from persons that I know well, and the seller hasn't a clue that I'm asking. In the end, I know enough to have confidence in the seller (rep, real name, contact info, etc...)...or I don't buy from them.

90% for me so far has been local, face to face and test firing. Has it worked out everytime where both the seller/buyer and myself have been happy...well, actually yes, it has. Did I get the absolute lowest, rock bottom price...NO, but refer to the previous sentence.

Relating to the original thread...do I think that Drache is correct in posting...in fact, yes I do. He's free to post whatever he wants...just like everyone else.

Tys