Review - Shootsoft.ca

[Kookamater]

I've seen what's being said here, but that won't stop me from buying from shootsoft. I still have my order in processing, and I have no lack of faith LeGros will handle it just fine. I know my order is in good hands.

Either way, though my purchase has yet to arrive from shootsoft (only been 10 days so that's perfectly fine) I'm confident there'll be no problems. I think this whole situation is a mix of bad luck and misunderstanding.

[Brian McIlmoyle]

Originally Posted by Drache

Yes mistakes DO happen and that's why I didn't post ANY of this until Christian sent me that rude PM!

A store should be responsible for the things they do!

I'm not going to ask for a trade dispute and Im certainly not going to contact anyone in the law, that would just stupid.

But like I said right before you posted, this is a review section! You don't expect all reviews to be good, read any review and it will have it's bad parts.

this is not a review... a review is an unbiased appraisal ... this is a dispute that you chose to take public.

Frankly... your action seems malicious and you have defamed this business.

If I was a retailer on line... I would refuse to sell to you. Regardless if you are in the right or not... I just would not see any reason to take the chance.

[Drache]

Originally Posted by Brian McIlmoyle

this is not a review... a review is an unbiased appraisal ... this is a dispute that you chose to take public.

Frankly... your action seems malicious and you have defamed this business.

If I was a retailer on line... I would refuse to sell to you. Regardless if you are in the right or not... I just would not see any reason to take the chance.

This is my review right from the very beginning! Like I stated everything was fine until the very end and if LeGros had just said that they had "forgotten to ship the gun until three days ago and btw we accidently shipped it regular instead of xpresspost here is the extra money you paid for the Xpresspost shipping back" I would have thought nothing of it and done allot more business with them.

The ADMINS themselves told me one before Brian, that if I was having problems with a seller who wouldn't sort things out, that I should post it out in the open for everyone to read. I just did it in the best place for my "review of their service".

And frankly Brian you are admitting openly it seems that if someone charged you double for shipping an item that you wouldn't ask for your money back. I'm sure a few retailers on this site will take notice

Originally Posted by Ronan

Drache do i understand this correctly:

You shipped it back expresspost for $50 (original expresspost to you was quoted at $70). Then they sent you the right gun via normal shipping and you felt you got ripped off since you originaly paid $70 for expresspost.

Correct?

At the end it seems its a question of overpriced shipping. And to take into consideration those AEG SHOULD be shipped via expresspost to confirm with CP rules.

ShootSoft should reimburse you the $30 you paid to get the shipping upgraded to expresspost.

Yes that is all I wanted, was to be refunded the extra shipping I paid for originally! Nothing else mattered, I just posted the whole thing so people could see that I originally had good customer service and then things went to shit.

[spl01t77]

Originally Posted by arman

whats funny my buddy got the run around from marksman...so he went to shootsoft.... so it can happen to any retailer.... maby drach should get a licence and import to...

agreed, Drach, start sellin already

[Drache]

Originally Posted by spl01t77

agreed, Drach, start sellin already

If I wasn't headed back to school in September I might actually consider it

[Brian McIlmoyle]

I'd take notice.. and I would sort it out myself until I was satisfied.

If I could not get satisfaction I would not deal with that person again.

If someone asked me directly " what is your experiance with the retailer in question" I would relate my experiance to that person.

That way I could not be found Liable for slander and for defamation.

It is one thing to tell a person that "if I were you I would not deal with that company" it is in fact quite another to tell the world

One is hearsay the other is published and there are very real and potentialy expensive ramifications for those differences.

[Drache]

I tried to sort it out and instead got a rude PM saying that the seller wouldn't refund me money due. I took the next step told to me by the admins by posting it public.

You can find many reviews in this section about online retailers and there are many good and many bad comments about them.

If you can type something bad in a review section about a retailer then you shouldn't be allowed to post the good about a retailer as well.

Normally people would leave bad feedback and be done with it which I had considered but yet then LeGros would just leave me retaliatory negative feedback.

Instead this allowed LeGros to come in and make his own point of view and people could make up their own mind.

And by you saying that posting this is published slander and I could get into trouble, check the Better Business website. They have a list of "bad businesses".

[ww2warrior]

You guys might want to consider that LeGros has a normal life too... Outside the world of Shootsoft and airsoft, he got a family, a job and more. Like everybody. Believe me, there's a lot of sacrifice you need to do to run a store as big as Shootsoft. Pretty easy to order something, wait and bitch after. And 3 refund on over 200 sales isn't that bad I think. People should not look at this incident and think that it happens on all transaction.

I think that stores like shootsoft keeps our sport alive. The least thing we can do is being grateful for this.

And Drache, I hope you'll have your refund cause this is only an exemple of bad communication and misundertanding. LeGros is not a bad man, I'm sure he'll fix things soon.

[Ronan]

This is the review section, Drache reviewed his experience with ShootSoft, nothing wrong with that.

Brian it seems you are telling Drache that this section is only for positive reviews, it is not, theirs a lot of negative reviews about products and experiences related to airsoft.

Drache has no reason to 'keep it to himself', he feels ShootSoft owes him $30, they did not want to pay him so he posted a review of his experience with them, THATS IT.

+1 to what Warrior said.

[Brian McIlmoyle]

Originally Posted by Drache

I

And by you saying that posting this is published slander and I could get into trouble, check the Better Business website. They have a list of "bad businesses".

Drache, All I am saying... Is many people seem far to quick to post minor issues in a public forum. Without concern for the possible ramifications.

We are talking about $30 here... and it seems likely that you could have sorted this out without raising a world wide cry of foul.

Legally... if they can show injury.. caused by you.. and illustrate that they made a good faith attempt to sort it out between you .... there is "potentially" a case for legal action because you published to the world words or statements that caused them that injury.

In practice this is not likely to happen... companies sueing their clients is not good for business .. even if they are right.

But it can and does happen.. But it can only happen if the evidence is there.. in public... and because of your action .. it is.

My point is not in defense of Shootsoft... my point is for people to not disregard the possible outcome of their actions before they press "post"

[Drache]

Originally Posted by ww2warrior

You guys might want to consider that LeGros has a normal life too... Outside the world of Shootsoft and airsoft, he got a family, a job and more. Like everybody. Believe me, there's a lot of sacrifice you need to do to run a store as big as Shootsoft. Pretty easy to order something, wait and bitch after. And 3 refund on over 200 sales isn't that bad I think. People should not look at this incident and think that it happens on all transaction.

I think that stores like shootsoft keeps our sport alive. The least thing we can do is being grateful for this.

And Drache, I hope you'll have your refund cause this is only an exemple of bad communication and misundertanding. LeGros is not a bad man, I'm sure he'll fix things soon.

I understand that people have a life but I have owned my own store as well as managed stores. If you want a good business, business should come first, playtime later.

Don't expect people to be happy if you put their business on hold for almost two weeks and then refuse to refund a buyer when you overcharge them for a service.

[Cheesevillage]

Limited supply should not cause an instant double standard between buying airsoft and buying anything else.

Thank you for posting this, Drache.

[Drache]

Originally Posted by Brian McIlmoyle

Drache, All I am saying... Is many people seem far to quick to post minor issues in a public forum. Without concern for the possible ramifications.

We are talking about $30 here... and it seems likely that you could have sorted this out without raising a world wide cry of foul.

Legally... if they can show injury.. caused by you.. and illustrate that they made a good faith attempt to sort it out between you .... there is "potentially" a case for legal action because you published to the world words or statements that caused them that injury.

In practice this is not likely to happen... companies sueing thir clients is not good for business .. even if they are right.

But it can and does happen.. But is can only happen if the evidence is there.. in public... and because of your action .. it is.

My point is not in defense of Shootsoft... my point is for people to not disregard the possible outcome of their actions before they press "post"

Which I understand, but if you read my replies to you I stated I waited until AFTER LeGros refused my refund and pretty much said live with it, before posting this in the open forum which Ive already stated twice, was Admin advice if you deal with a seller who wont work problems out. (because sellers usually dont want this type of publicity in the open and so will try harder to work things out). I warned LeGros that I would post this openly but he did not care, "Perfect go..." was the words he used.

[Skladfin]

Originally Posted by Brian McIlmoyle

Drache, All I am saying... Is many people seem far to quick to post minor issues in a public forum. Without concern for the possible ramifications.

We are talking about $30 here... and it seems likely that you could have sorted this out without raising a world wide cry of foul.

My point is not in defense of Shootsoft... my point is for people to not disregard the possible outcome of their actions before they press "post"

+1, I agree to the bones on this one.

I understand that you are upset about your $30, but you have to understand.

These bad reps are what eventually drives the retailer nuts and make them close down. LeGros manages shootsoft at his own time, and he does have a life too, and he doesn't need shootsoft to make a great deal of money probably.

If in return for running the only sizeable retailer in Canada gets him bad rep and bad business, he can close down his store any time he wishes.

It might be $30 for you, but all this publicity and impression you give is broadcasted to the rest of Canada. For the rest of us it's the last retailer in Canada, gone. This doesn't affect only you, but the entire airsoft population in Canada, yes, that includes me, you, and probably a few thousands other people all the way from the west coast to east coast.

I am not defending shootsoft, but I am defending Canadian Airsoft community as a whole.

And I really would like you to think about that for a minute.

Thanks.

[Drache]

Originally Posted by Skladfin

+1, I agree to the bones on this one.

I understand that you are upset about your $30, but you have to understand.

These bad reps are what eventually drives the retailer nuts and make them close down. LeGros manages shootsoft at his own time, and he does have a life too, and he doesn't need shootsoft to make a great deal of money probably.

If in return for running the only sizeable retailer in Canada gets him bad rep and bad business, he can close down his store any time he wishes.

It might be $30 for you, but all this publicity and impression you give is broadcasted to the rest of Canada. For the rest of us it's the last retailer in Canada, gone. This doesn't affect only you, but the entire airsoft population in Canada, yes, that includes me, you, and probably a few thousands other people all the way from the west coast to east coast.

I am not defending shootsoft, but I am defending Canadian Airsoft community as a whole.

And I really would like you to think about that for a minute.

Thanks.

Just because he's one of a few airsoft retailers in the country does NOT give him a license to keep money that doesn't belong to him. $30 from me, another $30 from 9 other people and then it's $300 total. Is that still ok because he's an airsoft retailer? Ok how about 50 people at $30, now it's $1500.

I really would like you to think about that for a minute.