Imperial Airsoft? nty I'd rather cut off my finger than go there.

[GBBR]

bad service is bad service. do not defend the wrong.

[pestobanana]

Originally Posted by Danke

There are always exceptions to the rule.

Sure sometimes I order something from eHobby and 2 days later it's here even before I got the tracking #. Same thing for a one man show like Duy, that can happen but I won't build a house of cards on the foundation of that part arriving in time every time.

Some places might be doing back flips right now to try and win back a customer. Others would have shitcanned the whole deal after the first call for an update.

When I worked at a music store I would always ship things out same day if the order was placed before 3. I was the only employee and I was never asked to do that, I just did it because it wasn't that hard. Shipping out next business day really isn't asking that much if you care at all about customer service.

[SuperHog]

Originally Posted by pestobanana

Airsoft parts
Airsoft store

Nuff said

There will days they may have some bad days and they will also get trashed on this forum.

I have have good dealings with Capital Airsoft. Some orders fast and some slow, but Jeff has never ripped me off.

I have been screwed by overseas dealers. So look after your local dealers, because if they are gone so is the sport.

[GBBR]

I'm looking for a very specific item. a "Redline Firebase" not some gun. There was literally 3 options I could use and Imperial WAS the cheapest.

again, if anyone has had a negative experience from them, please, give them a negative iTrader review so that maybe one day they'll wake up and realize they have to amp up their customer service a bit.

[coach]

Originally Posted by pestobanana

Duy let me pick up at his place at 6am on my way back from the airport, he says I have the record for earliest pickup lol. He even offered me coffee when I got there.

There's a pretty good reason why he gets so much business and all my disposable income lol

He must have forgotten a flyby I had to make on my way to a morning game at flag raiders.

[GBBR]

the problem has been resolved.

Imperial Airsoft NEVER actually had the item in stock.

I was refunded just an hour ago.

Imperial Airsoft claimed to have been putting performance modifications to there website.
w.e ignorance is bliss, I don't want to know and don't care about what actually happened.

All I want to say is as a retailer it is very important that your customers trust you and now, I can NEVER trust Imperial Airsoft.

1, Having an item shown as INSTOCK on your website, when in reality isn't is LYING to your customer.

2, When a customer orders an item that is not instock it is YOUR responsibility to contact this customer to notify him/her that the item is no longer available. you are open on sundays as well so you had from sunday till today to try and get a hold of me and refund me my money and explain what happened.

Simple mistakes can snowball, and this "mistake" or "white lie" has snowballed into something of this size. You lied about your stock, you failed to make right, and now you lost a potential customer and you have lost the respect and trust of many other people from this forum. I hope you know I will tell ALL my friends to NEVER go to your store fronts and also NEVER order online.

P.S. your excuse " preforming performance updates to our website to try and increase the load speed which resulting in a caching issue where item inventory is not being updated correctly" is barely believable, unless these updates have been in place since late August, I've called to confirm stock before hand ( same problem, website says you have stock when you actually don't ) in the middle of September, a female staff called me to confirm with me that the item is actually instock now.

this is disclaimer should be put on your front page

" WARNING, THERE IS A HIGH PROBABILITY THAT ITEMS SHOWN INSTOCK ON THE WEBSITE MAY ACTUALLY NOT BE STOCKED.
IF YOU HAPPEN TO PURCHASE AN ITEM FROM US, PLEASE ALSO CALL BOTH OUR STORES, SOMEONE WILL EVENTUALLY PICK-UP,
AND ASK ONE OF OUR STAFF TO HELP YOU CHECK IF ITS ACTUALLY INSTOCK.

P.S. WE DO NOT CHECK OUR VOICEMAIL, THERE IS ABSOLUTELY NO POINT IN LEAVING ONE
P.S.S OUR STAFF CANNOT ACTUALLY HELP YOU, THEY WILL HOWEVER GIVE YOU THE EMAIL OF THE SALES DIRECTOR."





in short, I was basically told to fuck myself and figure out the problem on my own. and now, I have $200 tied up on my paypal account as an actual refund will take anywhere from 6 to 8 days.


/endrant.

[pestobanana]

I actually had a false advertising issue with 007 this year when they "forgot to update their website". 007 never resolved the false advertising claim but updated their website right away.

When an issue happened with Duy where his WE idZ kit didn't come with an idZ rail but a C rail instead, I contacted him about it. He apologized even though it wasn't his fault, notified WE and gave me the proper rail from WE as soon as he got it in stock, he even let me keep the C rail. There's a way to deal with errors.

[pusangani]

Originally Posted by pestobanana

Duy let me pick up at his place at 6am on my way back from the airport, he says I have the record for earliest pickup lol. He even offered me coffee when I got there.

There's a pretty good reason why he gets so much business and all my disposable income lol

+1 Jugglez will always be the #1 retailer for me, awesome guy!

[PrIeSt]

Originally Posted by GBBR

the problem has been resolved.

Imperial Airsoft NEVER actually had the item in stock.

I was refunded just an hour ago.

Imperial Airsoft claimed to have been putting performance modifications to there website.
w.e ignorance is bliss, I don't want to know and don't care about what actually happened.

All I want to say is as a retailer it is very important that your customers trust you and now, I can NEVER trust Imperial Airsoft.

1, Having an item shown as INSTOCK on your website, when in reality isn't is LYING to your customer.

2, When a customer orders an item that is not instock it is YOUR responsibility to contact this customer to notify him/her that the item is no longer available. you are open on sundays as well so you had from sunday till today to try and get a hold of me and refund me my money and explain what happened.

Simple mistakes can snowball, and this "mistake" or "white lie" has snowballed into something of this size. You lied about your stock, you failed to make right, and now you lost a potential customer and you have lost the respect and trust of many other people from this forum. I hope you know I will tell ALL my friends to NEVER go to your store fronts and also NEVER order online.

P.S. your excuse " preforming performance updates to our website to try and increase the load speed which resulting in a caching issue where item inventory is not being updated correctly" is barely believable, unless these updates have been in place since late August, I've called to confirm stock before hand ( same problem, website says you have stock when you actually don't ) in the middle of September, a female staff called me to confirm with me that the item is actually instock now.

this is disclaimer should be put on your front page

" WARNING, THERE IS A HIGH PROBABILITY THAT ITEMS SHOWN INSTOCK ON THE WEBSITE MAY ACTUALLY NOT BE STOCKED.
IF YOU HAPPEN TO PURCHASE AN ITEM FROM US, PLEASE ALSO CALL BOTH OUR STORES, SOMEONE WILL EVENTUALLY PICK-UP,
AND ASK ONE OF OUR STAFF TO HELP YOU CHECK IF ITS ACTUALLY INSTOCK.

P.S. WE DO NOT CHECK OUR VOICEMAIL, THERE IS ABSOLUTELY NO POINT IN LEAVING ONE
P.S.S OUR STAFF CANNOT ACTUALLY HELP YOU, THEY WILL HOWEVER GIVE YOU THE EMAIL OF THE SALES DIRECTOR."





in short, I was basically told to fuck myself and figure out the problem on my own. and now, I have $200 tied up on my paypal account as an actual refund will take anywhere from 6 to 8 days.


/endrant.

Your whole thread come's off as being childish.
A few things.
1. website suck, managing them suck's and hooking your STORE inventory to your site inventory is not easy and requires constant updates. not many people have the two system's tied together.. So I can see why many business's with online and offline and two store's for that matter can have inventory fuck ups often.

2. Store's are busy. I know from past retail experiance that If I have people in front of me with cash all day. My priority is not the phone.

3. the Lacky making min. wage at the counter essentially being paid to say "would you like BB's with that" is probably not the guy in charge of online inventory, and being directed to one of the owner's is actually a hell of a good step..

4.Your want for same day shipping is just silly.

The only legit issue you have is that they sold you something without having it in stock, but it took them only... 4 business days to refund you.

4 day's is a rather short time for anything only honestly. and is a positive in my books. I started reading this thinking you ordered last month. not last weekend.

I'd say you definetly blew this out of scale,

Any time's I've had to contact Jay I've got responses in minute's and product in a day or two.

[GBBR]

Preist, I was expecting what they promise on their website, nothing more, nothing less.

It seams as if you know the owner so there may be a slight bias towards your friend, jay rather than some dbag on a forum.

Understand this however, I deal with many other retailers. I always read what their shipping policy is before ordering.

Honestly I've have problems with wgcshop with that same problem, they called long distance within 30 minutes of my order to personally tell me that the item was actually out of stock and my money is being refunded as we speak.

They even gave me a credit for free shipping for the item when it is in stock. Wgc is a small shop, minimum wage in hk is also much lower than it is in Canada.

You may think my expectations are too high but I only expect what they promised. You seam to be a little on the forgiving side and I respect that, but when I buy stuff. I expect to get exactly what I paid for

[Swattiger]

Originally Posted by PrIeSt

Your whole thread come's off as being childish.
A few things.
1. website suck, managing them suck's and hooking your STORE inventory to your site inventory is not easy and requires constant updates. not many people have the two system's tied together.. So I can see why many business's with online and offline and two store's for that matter can have inventory fuck ups often.

2. Store's are busy. I know from past retail experiance that If I have people in front of me with cash all day. My priority is not the phone.

3. the Lacky making min. wage at the counter essentially being paid to say "would you like BB's with that" is probably not the guy in charge of online inventory, and being directed to one of the owner's is actually a hell of a good step..

4.Your want for same day shipping is just silly.

The only legit issue you have is that they sold you something without having it in stock, but it took them only... 4 business days to refund you.

4 day's is a rather short time for anything only honestly. and is a positive in my books. I started reading this thinking you ordered last month. not last weekend.

I'd say you definetly blew this out of scale,

Any time's I've had to contact Jay I've got responses in minute's and product in a day or two.

Sorry to say your points are weak. From GBBR's and other ASC member's posts, we all can see this retailer's exceptionally long delay in resolving their customers' complaint makes all the reasons you state become invalid.

I would suggest ASC administration team to take some action against retailers who are not up to what they suppose to be, so as to protect member's interest.

[MultipleParadox]

Disclaimer; this is not meant as a personal attack and this is solely my opinion, in which you can totally disagree if you want, and I'll be very cool with it. Think of this as me being the devil's advocate if you will
---

Similarly to what was said, keeping a website/store in sync with actual stock in the back is either of these:

1- very easy as everything is done automatically by the system, can even be in real time and what not. But those systems cost a shitload of money to setup/implement/maintain than other solutions; for this, you need to know what you do when it comes to web and DBS and servers

2- relatively hard, but mostly much much more error prone, as the maintainer/employee/someone has to manually keep track of everything going in and out the store and regularly update the site; updating the site can involve downtime going from minutes to hours; a boatload of online offering will let you host online stores like these at cheap prices.

Guess what the small retailers
Have to use in order to have some money in their pockets? Option 2, of course

So yeah, a lot of stores like these will have discrepancies regarding displayed and actual stock, this is a reality you have to deal with.

You said ignorance is bliss? I say knowledge is power; Now that you know this, it's your responsibility to call in, if you absolutely need an item for yesterday, and ask about the stock.

Yes, it is also in the realm of offering a good customer service to notify the customer that an ordered item is not in stock and provide an ETA, and this in a reasonable amount of time; how long you say? That's subjective. I say in the next 24-30 hours is reasonable. If you say in the next hour I might call you a spoiled child or something

Another thing; Canada post don't give a fuck if an item is in the Mail on a Saturday or Sunday; they don't work on weekend... So putting an item in the mail on a Saturday morning or a Monday morning won't change anything in shipping delays; crying because an item is not shipped during weekend is just unreasonable IMHO

Now I'm not saying Imperial is without fault or anything, I have no affiliation whatsoever with them, don't know them, never dealt with them; but from the posts I read I think you've been greatly impatient over something very little;

My 2cents

Edit: oh, and I think it's very unfair, regardless of reasons, to push and solicit others to give negative feedback about YOUR experience; people that had good or bad experience with them will give feedback the way they choose, if they want to. This is what trader rating are for; people giving feedback based on your opinion is just breaking the system and defeat the purpose if it

[SuperHog]

GBBR,

Being a gun doc here you are also a service vendor. Trashing another vendor on a public on a this forum is a somewhat unethical. All you have to do is post a negative feedback.

Someday if you ever drop the ball either mess up someones gun or miss getting a gun to its owner for their big weekend game..... you will get trashed on this same forum. Something to think about.

[DustMagnet]

Originally Posted by SuperHog

GBBR,

Being a gun doc here you are also a service vendor. Trashing another vendor on a public on a this forum is a somewhat unethical. All you have to do is post a negative feedback.

Someday if you ever drop the ball either mess up someones gun or miss getting a gun to its owner for their big weekend game..... you will get trashed on this same forum. Something to think about.

Completely irrelevant.

If GBBR dropped the ball for one of his clients and then ignored them and then shrugged and said I'll refund you in a while all while claiming opposite behaviour on his website... then I would expect him to be lambasted here regardless of whether or not he calls another vendor out.

And let's be clear here: It's 2013, either have a working website or get the **** off the internet. Being half-assed on your site reflects that you are half-assed in other ways - evidenced by example.

[GBBR]

Originally Posted by SuperHog

GBBR,

Being a gun doc here you are also a service vendor. Trashing another vendor on a public on a this forum is a somewhat unethical. All you have to do is post a negative feedback.

Someday if you ever drop the ball either mess up someones gun or miss getting a gun to its owner for their big weekend game..... you will get trashed on this same forum. Something to think about.

Superhog, I am not perfect, nor are alot of other people.

I have dropped the ball on a clients gun. I misdiagnosed Boren93's SilverBack PP19.

I ended up dropping over $75 worth of parts in it to make it work, I added a new barrel, new hop up, new piston heads, etc etc, you can ask him, I'm sure I may have even pissed him off a quite bit too, I apoligized to him for my mistakes, I admitted to my mistakes and I never even brought up charging him on the work, why? customer satisfaction, customer care, and customer service.

BTW, Boren93 was going to Nightfall 2, his primary and his back up failed. was that a big enough event for you?